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Overview

Thank you for shopping at Trenedee watson Design. We strive to ensure that our customers are fully satisfied with their purchases. Please read our return policy carefully to understand how we handle returns and refunds.

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Digital Downloads

Due to the nature of digital products, we do not accept returns or exchanges for digital art prints once the files have been downloaded. All sales of digital products are final.

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Eligibility for Partial Refunds

While we do not accept returns, we understand that issues may arise. In such cases, we may offer a partial refund under the following circumstances:

• File Issues: If there is a problem with the digital file, such as a corrupted download or an error in the file, please contact us within 7 days of your purchase. We will assess the issue and may provide a corrected file or offer a partial refund if the issue cannot be resolved.

• Incorrect File: If you receive a file that is different from what you ordered, please notify us within 7 days. We will verify the mistake and either provide the correct file or issue a partial refund.

• Download Problems: If you experience technical difficulties downloading your purchase, please reach out to our customer support team for assistance. We will help you resolve the issue, and if it remains unresolved, a partial refund may be issued.

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Physical Items

For any physical items purchased from our store, we have the following policy:

• Damaged or Defective Items: If you receive a physical item that is damaged or defective, please contact us within 7 days of receiving your order. We may request photographic evidence of the damage. Depending on the situation, we will either replace the item or issue a partial refund.

• Incorrect Item: If you receive an incorrect item, please notify us within 7 days. We will arrange for the correct item to be sent to you and may request the return of the incorrect item. In some cases, a partial refund may be offered instead.

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How to Request a Refund

To request a partial refund, please contact our customer support team at watsontrenedee@gmail.com with the following information:

• Your order number

• A description of the issue

• Any relevant photos or screenshots

Our team will review your request and respond within 3 business days. If approved, partial refunds will be processed through the original payment method within 5-7 business days.

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Contact Us

If you have any questions or concerns about our return policy, please contact us at watsontrenedee@gmail.com

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Thank you for understanding and for shopping with Trenedee watson Design!